Whatever your issue, we can solve it. Following is a list of quick fixes and troubleshooting tips. If you don’t find the answer you’re looking for below, our Frequently Asked Questions section may be helpful. For further assistance, you may also contact us directly by phone or email.

Operating and Mechanical Issues

If the power goes out in my house, is there any way I can still inflate or deflate my mattress?
If the power goes out, do I have to reset the memory settings on my remote control?
The number readout on the remote control disappears when I press the firm or soft buttons.  Is this normal?
What should I do if my pump doesn’t seem to be working or my remote control unit isn’t working? 
What should I do if I can’t see the readout on my remote control?
What should I do if my bed seems to be losing air? 

Q: If the power goes out in my house, is there any way I can still inflate or deflate my mattress?
A: The For RightTouch Owners system is designed to work together to provide you with maximum comfort and support. While the mattress will stay inflated to whatever comfort setting it was set on when the power goes out, there is no way to inflate or deflate the mattress during a power outage.
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Q: If the power goes out, do I have to reset the memory settings on my remote control?
A: No, the computer chip in your remote was designed so you do not have to reset your memory function after a power outage.
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Q: The number readout on the remote control disappears when I press the firm or soft buttons.  Is this normal?
A: Yes, don’t be alarmed.  An accurate reading cannot be taken as air is filling or being removed from the air chambers.  Rather than indicating a false number on the remote, the readout goes black until the air flow stops.  Then, an accurate reading can be taken.
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Q: What should I do if my pump doesn’t seem to be working or my remote control unit isn’t working? 
A: Make sure the power cord is plugged into a working wall outlet. Make sure the wall outlet is working by plugging a lamp or other small appliance that you know is working into the outlet to see if it will operate. If the wall outlet is not functional, call an electrician.

If the wall outlet is working, plug the RightTouch pump back in. Make sure the remote control wires are securely plugged into the pump and the remote control unit. Remove each wire from the pump by pressing in on the tab near the base of the cord and gently pull the cord out. Replug the cord in securely. Repeat this process for the other cord going into the pump and for the cord going into the remote control unit.

If your pump does not work after performing these checks, call 1-866-BEST-BED (237-8233).
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Q: What should I do if I can’t see the readout on my remote control?
A: Under normal conditions, the readout on your remote control unit dims after thirty seconds so you may sleep undisturbed.

If you cannot see the readout while adjusting the comfort setting, make sure the remote control cords are securely plugged into the pump and the remote control unit. Remove each cord from the pump by pressing on the tab near the base of the cord and gently pulling the cord out. Replug the cord in securely. Repeat this process for the other cord going into the pump and for the cords going into the remote control unit. Unplug the power cord, wait 10 seconds, then plug it back in.

If your readout is still unreadable after performing these checks, call 1-866-BEST-BED (237-8233).
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Q: My bed seems to be losing air.  What should I do?
A: The RightTouch air chamber and pump system was designed to give you years of comfortable sleep without the worry of air leaks.  If you suspect your RightTouch mattress is losing air because your comfort setting is different in the morning than what it was set at when you went to bed, don’t worry.  Temperature and barometric pressure will have a slight effect on the comfort setting.

If you still think your bed is leaking air, carefully inspect the hoses for cuts and punctures.  If the hoses are okay, check the connections between the hoses and the air chamber.  Disconnect the hoses from the pump by turning the quick connect slightly and pulling the hose off of the pump housing.  First, check to see if a rubber O ring is present at the end of each pump nozzle.  If an O ring is missing, call 1-866-BEST-BED (237-8233).

If both O rings are present, flip your RightTouch mattress over and unzip the cover enough to access the connection between the hoses and air chamber through the cutout in the foam edge support.  Check the connection for tightness, and hand tighten if necessary.  Zip up the cover, flip your mattress over and reconnect the hoses to the pump. 

If you think you are still losing air, call 1-866-BEST-BED (237-8233), for further assistance.
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